Service Director - Ford Braintree

Asbury Automotive Group; Braintree (MA); Presencial; USD 180 000 - 220 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Paid holidays

Paid training

Stock Awards

401k with company match

Employee discounts

Resumo da oferta

Asbury Automotive Group in Massachusetts is seeking an Automotive Service Director to lead the service department, drive operational success, and inspire a team of technicians, service writers, and coordinators.

This role requires a proven track record in automotive service management, strong leadership, and experience with CDK or equivalent software, with a focus on CSI, efficiency, and guest experience.

Qualificações

• Must have proven leadership in automotive service management.
• Experience growing fixed operation performance and CSI metrics.
• Background with automotive software systems (CDK preferred).
• Strong customer-focused communication and staff development skills.

Responsabilidades

• Oversee service department operations and staff (technicians, service advisors, call center).
• Manage schedules and pay plans; forecast department goals.
• Coordinate with Parts Manager for timely parts turnaround.
• Collaborate with shop foreman to ensure timely service and quality.
• Present and manage annual operating budget for the service dept.
• Drive gross profit growth while maintaining service quality and safety.

Conhecimentos

Customer service

Team leadership

Technical aptitude

CDK/ automotive software

Ferramentas

CDK or other automotive software

Descrição da oferta de emprego

Compensation: $180,000-$220,000+

Wage is comprised of base salary and additional bonus structure as determined by pay plan. The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Director you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused leaders who will help us redefine the car-buying experience.

The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asburys specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Otherdutiesto be determined bymanagement
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)