Automotive Service Department Leader

Tim Dahle Nissan Southtowne; Murray (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

401(k)

Paid vacation

Leadership training

Advancement opportunities

Job summary

Tim Dahle Mazda Murray is seeking an experienced automotive service professional ready to step into a leadership role. You will lead from the front, coach employees, hold people accountable, and solve problems to improve a busy service department.

This is a strong path for a Service Advisor moving into management or an Assistant Service Manager expanding responsibilities. You will own CSI performance, drive maintenance sales, and oversee daily scheduling, while ensuring excellent communication

Qualifications

• Automotive dealership service experience required.
• Strong Service Advisor experience or previous service management experience.
• Proven ability to communicate effectively with both customers and employees.
• Leadership mentality with the ability to coach and hold others accountable.
• Strong organizational and problem-solving skills.
• Comfortable working in a fast-paced, high-volume service environment.
• Dealertrack, Xtime, or similar dealership software experience is a plus.
• Valid driver's license and acceptable driving record.

Responsibilities

• Monitor CSI performance, coach the team, identify opportunities, and help improve the customer experience.
• Drive maintenance sales through training, tracking, coaching, and accountability.
• Monitor video view rate and work with advisors/technicians to increase engagement with inspection videos.
• Help onboard, train, and continually develop Service Advisors and the service team.
• Help manage appointment capacity, shop loading, workflow, and daily scheduling.
• Support day-to-day operation of the service department and escalate issues as needed.
• Coach Service Advisors on performance, communication, sales, and customer retention.
• Identify problems, develop solutions, and follow through.
• Maintain strong communication between Service, Parts, and technicians.
• Identify Mazda standards and reinforce dealership processes.

Skills

Leadership

Coaching

Communication

Customer service

Problem-solving

Team management

Scheduling

Dealertrack/Xtime

Tools

Dealertrack/Xtime

Job description

Tim Dahle Mazda Murray is seeking an experienced automotive service professional ready to step into a leadership role. You will lead from the front, coach employees, hold people accountable, and solve problems to improve a busy service department.

This is a strong path for a Service Advisor moving into management or an Assistant Service Manager expanding responsibilities. You will own CSI performance, drive maintenance sales, and oversee daily scheduling, while ensuring excellent communication