Assistant Service Manager

Socket.dev; Murray (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Holidays

Leadership training

Advancement opportunities

Bonus opportunities

Job summary

Tim Dahle Automotive Group in Murray, Utah, seeks an Assistant Service Manager to lead key service operations, monitor performance, coach team members, and drive measurable improvements across the department.

You will coordinate between Service, Parts and Technicians, reinforce Mazda standards, handle escalations, supervise scheduling and workflow, and ensure a focus on customer satisfaction, training, and continuous development.

Qualifications

• Automotive dealership service experience required.
• Strong Service Advisor or service management experience.
• Proven ability to communicate effectively with customers and employees.
• Leadership mentality with the ability to coach and hold others accountable.
• Strong organizational and problem-solving skills.
• Comfortable working in a fast-paced, high-volume service environment.
• Dealertrack, Xtime or similar dealership software experience is a plus.
• Valid driver's license and acceptable driving record.

Responsibilities

• Oversee service department day‑to‑day operations.
• Coach Service Advisors on performance, communication, sales, and retention.
• Assist with escalated customer concerns and resolution.
• Monitor repair order quality and advisor performance.
• Maintain communication between Service, Parts, and Technicians.
• Uphold Mazda standards and dealership processes.
• Identify problems, develop solutions, and implement them.
• Step in wherever leadership is needed.

Skills

Automotive service experience

Leadership

Customer communication

Coaching

Organizational skills

Problem solving

Dealership software (Dealertrack/Xtime

Valid driver's license

Tools

Dealertrack

Xtime

Job description

What You'll Own

The Assistant Service Manager will work directly with service leadership and take primary responsibility for several key areas of our operation:

• CSI – Monitor performance, coach the team, identify opportunities, and help improve the overall customer experience.
• BG Sales – Drive maintenance sales through training, tracking, coaching, and accountability.
• Video View Rate – Monitor performance and work with advisors and technicians to increase customer engagement with inspection videos.
• Training & Development – Help onboard, train, and continually develop our Service Advisors and service team.
• Scheduling & Shop Flow – Help manage appointment capacity, shop loading, workflow, and daily scheduling to keep the department running efficiently.

Additional Responsibilities

• Support the day‑to‑day operation of the service department.
• Coach Service Advisors on performance, communication, sales, and customer retention.
• Assist with escalated customer concerns and help bring them to resolution.
• Monitor repair order quality and advisor performance.
• Maintain strong communication between Service, Parts, and technicians.
• Reinforce dealership processes and Mazda standards.
• Identify problems, develop solutions, and follow through.
• Step in wherever leadership is needed.

Compensation & Benefits

Depending on experience and performance.

• Performance‑based bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and holidays.
• Manufacturer and leadership training.
• Opportunities for continued advancement within the Tim Dahle Automotive Group.

We're looking for someone who wants responsibility, enjoys developing people, can hold a team accountable, and takes pride in seeing measurable improvement in the department.

Requirements

What We're Looking For

• Automotive dealership service experience required.
• Strong Service Advisor experience or previous service management experience.
• Proven ability to communicate effectively with both customers and employees.
• Leadership mentality with the ability to coach and hold others accountable.
• Strong organizational and problem‑solving skills.
• Comfortable working in a fast‑paced, high‑volume service environment.
• Dealertrack, Xtime, or similar dealership software experience is a plus.
• Valid driver's license and acceptable driving record.