Assistant Service Manager

Tim Dahle Auto Group; Murray (UT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus opportunities

Medical, dental, and vision insurance

401(k)

Paid vacation and holidays

Manufacturer and leadership training

Advancement opportunities

Job summary

Tim Dahle Automotive Group seeks an Assistant Service Manager to work with service leadership, taking primary responsibility for CSI performance, coaching, and shop flow. You will drive maintenance sales through training, track performance, and hold the team accountable while ensuring quality service.

Compensation includes performance-based bonuses, health benefits, 401(k), paid vacation, and ongoing leadership training for career advancement within the Tim Dahle Automotive Group.

Qualifications

• Automotive dealership service experience required.
• Strong Service Advisor or service management experience.
• Effective communication with customers and employees.
• Leadership mentality with the ability to coach and hold others accountable.
• Ability to thrive in a fast-paced, high-volume service environment.

Responsibilities

• Monitor CSI performance and coach the team.
• Drive maintenance sales through training and accountability.
• Increase customer engagement with inspection videos.
• Onboard, train, and develop Service Advisors.
• Manage appointment capacity and shop flow daily.
• Support day-to-day service department operations.
• Coach advisors on performance and retention.
• Maintain communication between Service, Parts, and technicians.
• Uphold Mazda standards and dealership processes.
• Identify problems, develop solutions, and execute.
• Step in wherever leadership is needed.

Skills

Dealership service exp

Leadership mindset

Strong communication

Organizational skills

Problem solving

High volume environment

Tools

Dealertrack

Xtime

CRM software

Job description

What You'll Own

The Assistant Service Manager will work directly with service leadership and take primary responsibility for several key areas of our operation:

• CSI – Monitor performance, coach the team, identify opportunities, and help improve the overall customer experience.
• BG Sales – Drive maintenance sales through training, tracking, coaching, and accountability.
• Video View Rate – Monitor performance and work with advisors and technicians to increase customer engagement with inspection videos.
• Training & Development – Help onboard, train, and continually develop our Service Advisors and service team.
• Scheduling & Shop Flow – Help manage appointment capacity, shop loading, workflow, and daily scheduling to keep the department running efficiently.

Additional Responsibilities

• Support the day‑to‑day operation of the service department.
• Coach Service Advisors on performance, communication, sales, and customer retention.
• Assist with escalated customer concerns and help bring them to resolution.
• Monitor repair order quality and advisor performance.
• Maintain strong communication between Service, Parts, and technicians.
• Reinforce dealership processes and Mazda standards.
• Identify problems, develop solutions, and follow through.
• Step in wherever leadership is needed.

Compensation & Benefits

Depending on experience and performance.

• Performance‑based bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and holidays.
• Manufacturer and leadership training.
• Opportunities for continued advancement within the Tim Dahle Automotive Group.

We're looking for someone who wants responsibility, enjoys developing people, can hold a team accountable, and takes pride in seeing measurable improvement in the department.

Requirements

What We're Looking For

• Automotive dealership service experience required.
• Strong Service Advisor experience or previous service management experience.
• Proven ability to communicate effectively with both customers and employees.
• Leadership mentality with the ability to coach and hold others accountable.
• Strong organizational and problem‑solving skills.
• Comfortable working in a fast‑paced, high‑volume service environment.
• Dealertrack, Xtime, or similar dealership software experience is a plus.
• Valid driver's license and acceptable driving record.