Assistant Service Manager
Tim Dahle Nissan Southtowne
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Benefits offered by this job
Job summary
Tim Dahle Mazda Murray is seeking an experienced automotive service professional ready to step into a leadership role. You will lead from the front, coach employees, hold people accountable, and solve problems to improve a busy service department.
This is a strong path for a Service Advisor moving into management or an Assistant Service Manager expanding responsibilities. You will own CSI performance, drive maintenance sales, and oversee daily scheduling, while ensuring excellent communication
Qualifications
- Automotive dealership service experience required.
- Strong Service Advisor experience or previous service management experience.
- Proven ability to communicate effectively with both customers and employees.
- Leadership mentality with the ability to coach and hold others accountable.
- Strong organizational and problem-solving skills.
- Comfortable working in a fast-paced, high-volume service environment.
- Dealertrack, Xtime, or similar dealership software experience is a plus.
- Valid driver's license and acceptable driving record.
Responsibilities
- Monitor CSI performance, coach the team, identify opportunities, and help improve the customer experience.
- Drive maintenance sales through training, tracking, coaching, and accountability.
- Monitor video view rate and work with advisors/technicians to increase engagement with inspection videos.
- Help onboard, train, and continually develop Service Advisors and the service team.
- Help manage appointment capacity, shop loading, workflow, and daily scheduling.
- Support day-to-day operation of the service department and escalate issues as needed.
- Coach Service Advisors on performance, communication, sales, and customer retention.
- Identify problems, develop solutions, and follow through.
- Maintain strong communication between Service, Parts, and technicians.
- Identify Mazda standards and reinforce dealership processes.
Skills
Tools
Job description
Tim Dahle Mazda Murray is looking for an experienced automotive service professional ready to take the next step into leadership.
Full-time
Tim Dahle Mazda Murray is looking for an experienced automotive service professional ready to take the next step into leadership. We're looking for someone who can lead from the front, coach employees, hold people accountable, solve problems, and help make a busy service department better every day. This is an excellent opportunity for a successful Service Advisor ready to move into management or an experienced Assistant Service Manager looking for an opportunity to grow.
- CSI – Monitor performance, coach the team, identify opportunities, and help improve the overall customer experience.
- BG Sales – Drive maintenance sales through training, tracking, coaching, and accountability.
- Video View Rate – Monitor performance and work with advisors and technicians to increase customer engagement with inspection videos.
- Training & Development – Help onboard, train, and continually develop our Service Advisors and service team.
- Scheduling & Shop Flow – Help manage appointment capacity, shop loading, workflow, and daily scheduling to keep the department running efficiently.
- Support the day-to-day operation of the service department.
- Coach Service Advisors on performance, communication, sales, and customer retention.
- Assist with escalated customer concerns and help bring them to resolution.
- Monitor repair order quality and advisor performance.
- Maintain strong communication between Service, Parts, and technicians.
- Reinforce dealership processes and Mazda standards.
- Identify problems, develop solutions, and follow through.
- Step in wherever leadership is needed.
- Performance-based bonus opportunities.
- Medical, dental, and vision insurance.
- 401(k).
- Paid vacation and holidays.
- Manufacturer and leadership training.
- Opportunities for continued advancement within the Tim Dahle Automotive Group.
We're looking for someone who wants responsibility, enjoys developing people, can hold a team accountable, and takes pride in seeing measurable improvement in the department.
- Automotive dealership service experience required.
- Strong Service Advisor experience or previous service management experience.
- Proven ability to communicate effectively with both customers and employees.
- Leadership mentality with the ability to coach and hold others accountable.
- Strong organizational and problem-solving skills.
- Comfortable working in a fast-paced, high-volume service environment.
- Dealertrack, Xtime, or similar dealership software experience is a plus.
- Valid driver's license and acceptable driving record.
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