Automotive Service & Customer Experience Advisor

Jiffy Lube; Raleigh (NC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, vision, dental plans

Life & AD&D

Employee discounts

FSA and DC FSA

Job summary

Jiffy Lube is seeking a dependable Automotive Customer Service Advisor to join our Raleigh-based team. You will greet customers, explain service options, and guide decisions while ensuring quality and safety standards.

The role emphasizes strong communication, teamwork, and a willingness to learn, with opportunities for growth and a bonus structure for completed training. A valid driver’s license is preferred but not required.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain promotions and service options clearly.
• Willingness to train and grow, and to work in a fast-paced environment.

Responsibilities

• Greet customers and review service needs.
• Explain promotions and available services.
• Provide unbiased recommendations per guidelines and findings.
• Communicate updates during service process.
• Perform preventative maintenance as a trained technician.
• Review completed services with customers and encourage return visits.

Skills

Customer service

Communication

Rapport building

Teamwork

Problem solving

Multitasking

Safety procedures

Job description

Jiffy Lube is seeking a dependable Automotive Customer Service Advisor to join our Raleigh-based team. You will greet customers, explain service options, and guide decisions while ensuring quality and safety standards.

The role emphasizes strong communication, teamwork, and a willingness to learn, with opportunities for growth and a bonus structure for completed training. A valid driver’s license is preferred but not required.