Automotive Service Advisor — Growth, Training & Benefits

Jiffy Lube

Cary (NC)

On-site

USD 32,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

Medical plans

Vision plans

Dental plans

Prescription coverage

Telemedicine

Life & AD&D

Employee discounts

FSA

Dependent Care FSA

Career training

Job summary

Jiffy Lube Premium Velocity Auto in Cary, NC is seeking a dependable Customer Service Advisor to assist customers through their visit, explain service options, and recommend appropriate maintenance based on vehicle needs. This role emphasizes customer rapport and effective communication in a fast-paced shop setting.

Ideal candidates bring strong customer service or sales experience; automotive experience is not required.

Qualifications

Excellent customer service and communication skills.
Strong listening and reasoning abilities.
Confident in overcoming objections.
Positive and energetic attitude.
Ability to succeed in a fast-paced, team-oriented environment.
Commitment to safety procedures.
Willingness to train and grow.
Ability to multitask effectively.

Responsibilities

Greet customers, review service needs, and escort them from their vehicles
Explain promotions and available services
Provide unbiased recommendations based on manufacturer guidelines and technician findings
Communicate updates throughout the service process
Perform preventative maintenance (oil changes, fluid top-ups, inspections, and replacements of basic components)
Ensure quality work, review completed services with customers, and encourage return visits
Perform other duties as assigned