Automotive Service Advisor: Fast-Paced Customer Care

Jiffy Lube; Iowa (LA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Employee discounts on parts and ser v

Job summary

Jiffy Lube Premium Velocity Auto in Clayton, NC seeks a part-time Automotive Customer Service Advisor to guide customers through visits, explain service options, and support decisions with clear, unbiased guidance.

Ideal candidates have strong communication and customer service skills, with a willingness to train, perform basic maintenance, and ensure quality while promoting return visits. DL preferred but not required.

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively
• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine
• Employer‑funded basic life & AD&D
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans
• FSA and Dependent Care FSA
• Employee assistance programs, will preparation, travel assistance

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Skills

Customer service

Communication

Listening

Reasoning

Objection handling

Teamwork

Safety procedures

Willingness to train

Multitasking

Benefits overview

Insurance options

Life & AD&D

FSA / Dependent Care

Travel assistance

Job description

Jiffy Lube Premium Velocity Auto in Clayton, NC seeks a part-time Automotive Customer Service Advisor to guide customers through visits, explain service options, and support decisions with clear, unbiased guidance.

Ideal candidates have strong communication and customer service skills, with a willingness to train, perform basic maintenance, and ensure quality while promoting return visits. DL preferred but not required.