Service Consultant

Hyundaicareers; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Performance-based incentives

Health and dental benefits

Retirement plans

Training and development

Employee discounts on vehicles, parts,

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking an Automotive Service Advisor to initiate services, assess vehicle needs, and liaise between customers and technicians for clear communication and quality repairs.

You will greet customers, prepare repair orders with estimates, and strive to meet sales goals while enjoying a comprehensive benefits package.

Qualifications

• Proven ability to provide exceptional customer service.
• Willingness to meet sales and performance goals.
• Strong interpersonal communication and follow-up skills.
• Organizational skills and ability to manage multiple priorities.
• Valid driver’s license and ability to pass background checks.

Responsibilities

• Greet and assist customers, set and confirm service appointments.
• Assess vehicle needs and plan for maintenance with consultative selling.
• Create transparent repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely completion.
• Follow up with customers on vehicle status and warranty needs.
• Work toward sales goals and maintain product knowledge.

Skills

Customer service

Sales ability

Communication

Adaptability

Organization

Driver's license

Education

High School

Job description

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Additional Information

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you!

Position Summary

As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.

What we offer

• A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements. Can earn $120K-$160K depending on performance.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
• Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
• Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
• Top-Notch equipment and facilities that enhance your productivity and efficiency.
• Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.

Key Responsibilities

• Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
• Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
• Repair Orders: Create transparent repair orders with detailed cost and time estimates.
• Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
• Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
• Cash Handling: Accurately process cash and check receipts according to company policy.

What we need

• Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal-Oriented: Ability to set and achieve sales and performance goals.
• Adaptability: Thrive in a fast-paced environment with multiple priorities.
• Communication Skills: Strong interpersonal skills and effective communication abilities.
• Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.