Automotive Service Concierge | Customer Liaison

FOWLER OF WINDSOR INC; Windsor (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K employer matching

Paid Time Off

Volunteer PTO

Paid Holidays & Parental Leave

Employee Assistance Program

Job summary

Fowler Kia of Windsor in Windsor, CO is seeking a Service Advisor – Automotive to deliver outstanding customer service and smooth coordination between customers and service technicians. The role emphasizes greeting customers, scheduling appointments, and acting as a trusted liaison for repair needs.

You will present repair estimates, guide customers through costs, and help upsell necessary services with integrity. The position supports high CSI scores and ongoing customer satisfaction.

Qualifications

• Greet customers promptly and courteously
• Clearly articulate repair needs to technicians
• Upsell recommended services with integrity
• Provide accurate repair/maintenance cost estimates
• Maintain CSI scores per dealership standards

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure methods
• Provide accurate estimates of repair/maintenance costs
• Review and explain repairs and costs with customers; deliver vehicle
• Maintain CSI scores in accordance with dealership standards

Skills

Customer service

Communication

Upselling

Estimate costs

Job description

Fowler Kia of Windsor in Windsor, CO is seeking a Service Advisor – Automotive to deliver outstanding customer service and smooth coordination between customers and service technicians. The role emphasizes greeting customers, scheduling appointments, and acting as a trusted liaison for repair needs.

You will present repair estimates, guide customers through costs, and help upsell necessary services with integrity. The position supports high CSI scores and ongoing customer satisfaction.