Service Advisor - Fowler Kia of Windsor

Fowler Automotive; Windsor (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K match

Paid time off

Volunteer PTO

Paid holidays

Parental leave

Employee assistance program

Education programs

Job summary

Fowler Kia of Windsor is seeking an experienced Service Advisor to greet customers, schedule service, and act as a liaison between customers and technicians. You will deliver accurate repair estimates and help customers understand costs.

This full-time role offers a base salary with commission, comprehensive benefits, Monday–Friday hours with occasional Saturday, and opportunities for growth within Fowler Automotive.

Qualifications

• Experience delivering excellent customer service.
• Ability to clearly communicate repair needs to technicians.
• Comfort with upselling services ethically.
• Ability to provide accurate repair/maintenance cost estimates.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to techs.
• Upsell recommended services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Inspect repair quality and ensure completeness of work.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs and participate in active delivery.
• Handle customer concerns and complaints.
• Keep Service Manager informed of issues and risks.
• Maintain CSI scores per dealership standards.

Skills

Customer service

Appointment scheduling

Communication

Sales aptitude

Job description

Job Details: Job Location: Fowler Kia of Windsor - Windsor, CO 80550, Position Type: Full Time, Salary Range: $60,000.00 - $80,000.00 Base+Commission/year, Service Advisor – Automotive - Fowler Kia of Windsor

If you can make customers feel welcome and confident that their needs are being met, then Fowler Kia may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Prefer experience with Kia

HOURS

Monday - Friday - 7:00 am to 6:00 pm & Every Other Saturday - 8:00 am to 4:00 pm

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Compensation can be anywhere from $60,000 annually PLUS!

What We Offer

Perks & Benefits

Perks & Benefits

• Fowler offers medical, vision, dental, life, & disability insurances.
• Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our dedication to the development and advancement of our people, technology and systems will help us get there together. Fowler Automotive is family owned and operated since 1973. We are dedicated to providing exceptional dealership experiences to our customers, as well as our employees in the Norman, OK; Oklahoma City, OK; Tulsa, OK; and Denver, CO areas.

For 50 years, Fowler Automotive believes that art, culture and thriving places are the heart of our communities. It is important to us that we build up the communities that our dealerships call home.

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees. We are constantly searching for bright, motivated, and energetic individuals to build our professional team. Our employees strive to provide the best service and care for our customers. If you feel that you have the skill set to add more value to our company, then we want to get to know you!