Automotive Service Concierge & Customer Liaison

Germain Honda of Beavercreek; Beavercreek Township (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Job summary

Germain Honda/Ford of Beavercreek is seeking a Service Concierge to ensure a smooth and positive service experience for customers in Beavercreek, OH. You’ll greet customers, schedule services, and act as the communication bridge between the customer and the service department.

You will also handle check-in/check-out and coordinate with technicians to facilitate timely service. The role emphasizes strong interpersonal skills, multitasking ability, and a customer-first attitude.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.

Responsibilities

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Skills

Interpersonal skills

Customer service mindset

Multitasking

Scheduling software

High school diploma

Education

High school diploma or equivalent

Automotive experience

Tools

Scheduling software

Job description

Germain Honda/Ford of Beavercreek is seeking a Service Concierge to ensure a smooth and positive service experience for customers in Beavercreek, OH. You’ll greet customers, schedule services, and act as the communication bridge between the customer and the service department.

You will also handle check-in/check-out and coordinate with technicians to facilitate timely service. The role emphasizes strong interpersonal skills, multitasking ability, and a customer-first attitude.