Part-Time Service Appointment Coordinator

Germain Ford of Beavercreek; Beavercreek (OH); Hybrid; USD 21,000 - 22,000; Part time

Benefits offered by this job

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Job summary

Germain Ford of Beavercreek in Beavercreek, OH is seeking a Part-Time Service Appointment Coordinator. This role offers Monday through Friday 3pm-7pm with occasional Saturdays and a pay rate of $15-$16 per hour based on experience.

You will schedule and confirm service appointments, manage calendars, answer calls and emails, and coordinate with service advisors and technicians to deliver a smooth customer experience.

Qualifications

• Excellent communication skills.
• Previous customer service experience is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Computer skills

Attention to detail

Organizational skills

Customer service mindset

Positive attitude

Prompt and courteous demeanor

Tools

Scheduling software

Microsoft Office

CRM system

Job description

Part-Time Service Appointment Coordinator

Germain Ford of Beavercreek

Beavercreek, OH

Part-Time Monday through Friday 3pm-7pm with occasional Saturdays

Pay $15-$16 per hour based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Appointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities:

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements:

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers:

• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.