Service Concierge

Germain Honda of Beavercreek; Beavercreek Township (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Job summary

Germain Honda/Ford of Beavercreek is seeking a Service Concierge to ensure a smooth and positive service experience for customers in Beavercreek, OH. You’ll greet customers, schedule services, and act as the communication bridge between the customer and the service department.

You will also handle check-in/check-out and coordinate with technicians to facilitate timely service. The role emphasizes strong interpersonal skills, multitasking ability, and a customer-first attitude.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.

Responsibilities

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Skills

Interpersonal skills

Customer service mindset

Multitasking

Scheduling software

High school diploma

Education

High school diploma or equivalent

Automotive experience

Tools

Scheduling software

Job description

Germain Honda/Ford of Beavercreek

Service Concierge

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Lot Technician/Porter, you are responsible for ensuring a smooth and positive service experience, from scheduling appointments to coordinating service needs and maintaining communication throughout the service process. The ideal candidate is personable, detail-oriented, and dedicated to providing outstanding support to our customers.

Responsibilities:

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Requirements:

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.
• Reliable, punctual, and professional demeanor.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.