Service Concierge

Germain Honda of Beavercreek; Beavercreek (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Company Outings

Job summary

Germain Honda/Ford of Beavercreek in Beavercreek, OH, seeks a Service Concierge to welcome customers, coordinate service appointments, and communicate status throughout the service process. You will work closely with technicians and the parts department to ensure timely service completion and high customer satisfaction.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced automotive service environment.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.

Responsibilities

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Skills

Customer service

Communication

Multitasking

Scheduling software

Education

High school diploma

Tools

Scheduling software

Job description

Germain Honda/Ford of Beavercreek

Service Concierge

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Lot Technician/Porter, you are responsible for ensuring a smooth and positive service experience, from scheduling appointments to coordinating service needs and maintaining communication throughout the service process. The ideal candidate is personable, detail-oriented, and dedicated to providing outstanding support to our customers.

Responsibilities:

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Requirements:

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.
• Reliable, punctual, and professional demeanor.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.