Customer Service Coordinator

Germain Honda of Beavercreek; Beavercreek Township (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Vacation

Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germain Honda of Beavercreek in Beavercreek, OH is seeking a Customer Service Coordinator to be the vital link between customers and the company, ensuring exceptional service and clear communication. This full-time role handles customer inquiries, supports daily operations, and helps enhance the overall customer experience.

Responsibilities include promptly responding to inquiries by phone, email, and in person; coordinating service activities; maintaining accurate records of interactions;

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Coordinate customer service activities and follow up on outstanding issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales, service, and management teams to resolve customer concerns.
• Assist in training new customer service staff as needed.
• Support administrative tasks to ensure efficient office operations.

Skills

Customer service experience

Communication

Organizational skills

Multitasking

Job description

Germain Honda of Beavercreek

Customer Service Coordinator

Beavercreek, OH

Full-Time

$17-$20 per hour based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Customer Service Coordinator, you will be the vital link between our customers and the company, ensuring exceptional service and smooth communication. You will handle customer inquiries, support daily operations, and contribute to enhancing the overall customer experience.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Coordinate customer service activities and follow up on outstanding issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales, service, and management teams to resolve customer concerns.
• Assist in training new customer service staff as needed.
• Support administrative tasks to ensure efficient office operations.

Requirements:

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.