Automotive Service Concierge & Customer Experience Leader

Auto Services Unlimited, Inc.; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) savings

Professional development

Family-friendly culture

Career growth

Internal promotions

Competitive wages

Sundays off

Job summary

Auto Services Unlimited is seeking a Service Advisor to own the customer experience in the service lane, serving as the first contact for vehicle status, repairs, and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service, and will collaborate with the team to ensure smooth loaner availability and proper warranty processing.

Ideal candidates have strong communication, organization, and a friendly personality; 2 years of service

Qualifications

• Promptly and professionally answering service calls and setting appointments.
• Accurately and thoroughly writing repair orders.
• Liaising between technicians and customers.
• Assisting customers through the service process.
• Collaborating with team for loaner availability and warranty processing.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders accurately.
• Liaise between technician and customer.
• Assist customers through the service process.
• Collaborate on loaner availability and warranty processing.

Skills

Customer service

Communication skills

Organization

Teamwork

Job description

Auto Services Unlimited is seeking a Service Advisor to own the customer experience in the service lane, serving as the first contact for vehicle status, repairs, and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service, and will collaborate with the team to ensure smooth loaner availability and proper warranty processing.

Ideal candidates have strong communication, organization, and a friendly personality; 2 years of service