Automotive Service Concierge & Appointment Specialist

Mercedes-Benz, Infiniti, Subaru Dealership Group; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive total compensation package

Direct deposit – paid every Friday

Customer satisfaction bonuses

Paid holidays, sick time and vacations

Mercedes-Benz certification and paid培训

Job summary

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for the Service Department. The role centers on handling inbound/outbound calls to schedule service, answer questions, and connect clients with the right teams.

You will support a positive customer experience in a luxury dealership setting. Ideal candidates bring prior dealership customer service experience and strong communication, problem-solving, and math skills in US units.

Qualifications

• Must participate in RBM's screening process including full employment application, background checks, and interviews.
• Authorized to work in USA for any employer with a high school diploma (or equivalent).
• Previous experience in a similar dealership role with customer service responsibilities.
• Strong communication, problem solving, and math skills using US units.

Responsibilities

• Answer incoming calls and online chats to schedule service appointments and answer basic questions.
• Make outbound calls for service campaigns and follow-up on missed appointments.
• Actively listen to clients to determine service needs and communicate with advisors and technicians.
• Accurately record information in computer systems during scheduling and issue resolution.
• Proactively communicate potential issues to customers, advisors, and management to ensure the best experience.
• Perform daily deposits and reconcile accounting schedules.
• Follow company policies and stand procedures; perform other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Mathematical accuracy

Education

High school diploma

Tools

CRM software

Job description

RBM of Alpharetta Mercedes-Benz is seeking a full-time Business Development Representative for the Service Department. The role centers on handling inbound/outbound calls to schedule service, answer questions, and connect clients with the right teams.

You will support a positive customer experience in a luxury dealership setting. Ideal candidates bring prior dealership customer service experience and strong communication, problem-solving, and math skills in US units.