Automotive Service Concierge: Appointment Scheduling

Dolan Auto Group; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Christmas Club Savings

Employee Discounts

Tuition Reimbursement

Vehicle Discounts

Job summary

Dolan Auto Group in Reno, NV is seeking an energetic team member for our Business Development Call Center to assist customers in scheduling car servicing appointments. Join a community-focused, award-winning employer with comprehensive benefits.

Responsibilities include handling inbound/outbound calls, updating guest data, and maintaining customer relationships, while delivering exemplary service in a fast-paced setting.

Qualifications

• High School diploma or equivalent.
• Valid driver's license.
• Be at least 18 years old.
• Ability to multi-task in a fast-paced work environment.
• Strong communication and customer service skills.
• Team-oriented with focus on servicing customers.

Responsibilities

• Answer incoming service calls, emails, and internet leads.
• Help customers with scheduling appointments.
• Update guest information in our systems.
• Maintain knowledge of potential servicing that may be needed.
• Maintain ongoing relationships with customers.
• Answer customers’ questions and understand potential services they may need.
• Outbound calling to confirm service appointments.
• Customer follow-up.

Skills

Customer service

Communication

Multi-tasking

Team player

Organizational skills

Education

High School diploma

Job description

Dolan Auto Group in Reno, NV is seeking an energetic team member for our Business Development Call Center to assist customers in scheduling car servicing appointments. Join a community-focused, award-winning employer with comprehensive benefits.

Responsibilities include handling inbound/outbound calls, updating guest data, and maintaining customer relationships, while delivering exemplary service in a fast-paced setting.