Customer service appointment coordinator

Dial Carpet Cleaning; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Training & development

Job summary

Dial Maintenance LLC in Las Vegas, NV is seeking a motivated Customer Service Appointment Coordinator to schedule appointments and ensure a seamless service experience from start to finish. You will be the first point of contact for customers, handling calls, emails, and messages with professionalism.

Responsibilities include coordinating with field technicians, managing schedules with scheduling software, maintaining customer records, and following up to ensure satisfaction.

Qualifications

• 1+ year of customer service or scheduling experience preferred.
• Strong verbal and written communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound calls, emails, and messages professionally and timely.
• Schedule, confirm, and manage service appointments using scheduling software.
• Coordinate with field technicians and service teams to optimize daily schedules.
• Follow up with customers before and after appointments to ensure satisfaction.
• Maintain accurate customer records and update databases with appointment details.
• Handle inquiries, concerns, and complaints with professionalism.
• Communicate service updates or delays to customers promptly.

Skills

Verbal communication

Written communication

Multitasking

Customer-focused demeanor

Team player

Education

High school diploma or equivalent

Tools

Scheduling software

CRM tools

Microsoft Office

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Training & development

About the Role

Dial Maintenance LLC is looking for a motivated and friendly Customer Service Appointment Coordinator to join our growing team in Las Vegas, NV! In this role, you'll be the first point of contact for our customers, helping schedule appointments and ensure a seamless service experience from start to finish.

Responsibilities

• Answer inbound customer calls, emails, and messages in a professional and timely manner
• Schedule, confirm, and manage service appointments using scheduling software
• Coordinate with field technicians and service teams to optimize daily appointment schedules
• Follow up with customers before and after appointments to ensure satisfaction
• Maintain accurate customer records and update databases with appointment details
• Handle customer inquiries, concerns, and complaints with professionalism and care
• Communicate service updates, delays, or changes to customers promptly

Requirements

• 1+ year of customer service, scheduling, or administrative experience preferred
• Strong verbal and written communication skills
• Proficiency with scheduling software, CRM tools, or Microsoft Office
• Highly organized with the ability to multitask in a fast-paced environment
• Friendly, patient, and customer-focused demeanor
• Reliable, punctual, and a strong team player
• High school diploma or equivalent required

About Us

Dial Maintenance LLC is a trusted maintenance and service company proudly serving the Las Vegas, NV area. Our customers rely on us for dependable, high-quality service, and our team is dedicated to delivering excellence every step of the way. We foster a supportive work environment where employees are valued, respected, and given the tools they need to succeed.