Dolan Phone Service Concierge

Dolan Auto Group; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Life Insurance

Christmas Club Savings

Employee Discounts

Tuition Reimbursement

Vehicle Discounts

Job summary

Dolan Auto Group in Reno, NV is seeking an energetic team member for our Business Development Call Center to assist customers in scheduling car servicing appointments. Join a community-focused, award-winning employer with comprehensive benefits.

Responsibilities include handling inbound/outbound calls, updating guest data, and maintaining customer relationships, while delivering exemplary service in a fast-paced setting.

Qualifications

• High School diploma or equivalent.
• Valid driver's license.
• Be at least 18 years old.
• Ability to multi-task in a fast-paced work environment.
• Strong communication and customer service skills.
• Team-oriented with focus on servicing customers.

Responsibilities

• Answer incoming service calls, emails, and internet leads.
• Help customers with scheduling appointments.
• Update guest information in our systems.
• Maintain knowledge of potential servicing that may be needed.
• Maintain ongoing relationships with customers.
• Answer customers’ questions and understand potential services they may need.
• Outbound calling to confirm service appointments.
• Customer follow-up.

Skills

Customer service

Communication

Multi-tasking

Team player

Organizational skills

Education

High School diploma

Job description

Job Details: Job Location: Toyota - Reno, NV 89502, Dolan Auto Group, Named Best Place to Work in Northern Nevada, is looking for an energetic individual to work in our Business Development Call Center to help customers with scheduling appointments for their cars servicing.

Why Dolan?

We are an exciting, dynamic, and highly successful team. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound. We offer a generous comprehensive compensation and benefits package.

Essential Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Answer incoming service calls, emails, and internet leads.
• Help customers with scheduling appointments.
• Update guest information in our systems.
• Maintain a thorough knowledge of potential servicing that may be needed.
• Maintain ongoing relationships with customers.
• Answer customers’ questions and understand potential services they may need.
• Outbound calling to confirm service appointments.
• Customer follow-up.

Benefits

After 90 days (about 3 months) every full time Dolan Auto Group employee will receive the following benefits:

• Paid Time Off/Vacation
• Employer Paid Health Insurance
• Employer Paid Dental Insurance
• Employer Paid Vision Insurance
• Employer Paid Short Term Disability Insurance
• Employer Paid Term Life Insurance
• Employer Matched Christmas Club Savings Fund
• Employee pricing on vehicle purchases, service and parts.
• Training, tuition and certification reimbursement for job specific training
• Exclusive employee discounts available through select local businesses

401k Retirement Plan

In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.

Why Should You Apply?

At Dolan Auto Group, it's all about the drive. The drive to do better. To improve each, and every day. To move expectations forward. To break away from the status quo, and to connect to our community like never before. Not only are we big community supporters, but we also provide a fun, fast paced, and rapidly growing workplace where growth and advancement opportunities abound for over 600 local residents, we call the Dolan Family.

A Few Things Worth Knowing about Dolan Auto Group

Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.

• Voted Best Place to Work and received 1st place: 2020, 2021, and 2022.
• Best Place to Work Finalist 2016, 2017, 2018 - voted for by over 550 employees.
• Most Philanthropic Business by NNBW.
• Business Recognition Program Honored by the City of Reno.

Qualifications

• High School diploma or equivalent.
• Possess an acceptable driving record and a valid driver's license.
• Be at least 18 years of age.
• Ability to multi-task in a fast-paced work environment.
• Strong organizational skills and detailed oriented.
• Strong communication skills.
• A team player who is focused on providing exemplary customer service.