SERVICE CONSULTANT

Kahlig Auto Group; New Braunfels (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k)

Paid vacation

Paid sick leave

Paid holidays

Wellness program

Job summary

Kahlig Auto Group is seeking a Service Advisor for its Texas dealerships. You will greet customers, schedule appointments, and act as the liaison between customers and service techs to ensure satisfaction.

The role emphasizes accurate cost estimates, follow-ups, and upselling recommended services, including extended warranties, while maintaining CSI standards.

Qualifications

• Customer service experience required or preferred.
• Clear communication with customers and technicians.
• Ability to upsell additional services ethically.

Responsibilities

• Greet customers promptly and courteously.
• Explain repair needs to technicians and customers.
• Provide accurate repair cost estimates.
• Follow up on repairs and inform customers of progress.
• Sell and manage extended warranties.
• Ensure repair quality and completion.
• Notify customers when vehicles are ready for pickup.

Skills

Excellent customer service

Strong communication

Sales aptitude

Team collaboration

Job description

Service Advisor – Automotive

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.