Service Advisor

Fowler Automotive; Longmont (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K with matching

Paid Time Off

Volunteer PTO & Holidays

Parental Leave

Employee Assistance Program

Education & Training

Job summary

Fowler Honda of Longmont in Longmont, CO is seeking an Experienced Service Advisor to join our automotive service team. This full-time role offers a base salary plus commission and a path to excellent customer service and technical liaison work between customers and technicians.

The successful candidate will greet customers, clearly articulate repair needs, provide cost estimates, and follow up on repairs while maintaining CSI scores and delivering a superior service experience.

Qualifications

• Minimum 6 months automotive experience.
• Valid Driver's License and MVR acceptable to our Insurance Carrier.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers and perform an active delivery.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Automotive experience

Customer service

Job description

Job Details: Job Location: Fowler Honda of Longmont - Longmont, CO 80501, Position Type: Full Time, Salary Range: $60,000.00 - $80,000.00 Base+Commission/year, Experienced Service Advisor – Automotive - Fowler Honda of Longmont

If you can make customers feel welcome and confident that their needs are being met, then Fowler Honda may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers; and perform an active delivery
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Valid Driver's License and MVR acceptable to our Insurance Carrier
• Minimum 6 months automotive experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to climb or balance; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Compensation

Compensation can be anywhere from $60,000 annually PLUS!

What We Offer

Perks & Benefits

• Fowler offers medical, vision, dental, life, & disability insurances.
• Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, and Paid Holidays & Parental Leave.
• Fowler also offers its employees access to an employee assistance program.
• Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.

Fowler Standard

The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair

The mission of Fowler

The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.

Fowler’s vision

Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.

Our company maintains a strong policy of equal employment opportunity for all associates.

We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.