Automotive Service Concierge & Advisor

AutoNation; League City (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental, vision

Maternity benefits

Employee discounts

Job summary

AutoNation in League City, TX is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You’ll explain repair recommendations in plain language and identify up-sell opportunities to keep vehicles safe.

Daily you’ll schedule appointments, meet sales goals, greet customers, assess vehicle needs through walk-arounds and test drives, prepare repair orders, and communicate with technicians to ensure timely work. Prior sales experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent customer experience and communication skills.
• Ability to set and achieve targeted goals; sales experience preferred.
• Willingness to engage with technology and automotive services.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers and determine vehicle needs via walk-arounds and test drives.
• Explain repair recommendations in plain language and identify up-sell opportunities.
• Produce repair orders with cost and time estimates, with transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on status and satisfaction.

Skills

Customer service

Communication skills

Organizational skills

Consultative selling

Tech-savvy

Education

High school diploma or equivalent

Tools

DRVPNK platform

YouDecide deals site

Job description

AutoNation in League City, TX is seeking a Service Advisor to bridge customers and technicians in our state-of-the-art service departments. You’ll explain repair recommendations in plain language and identify up-sell opportunities to keep vehicles safe.

Daily you’ll schedule appointments, meet sales goals, greet customers, assess vehicle needs through walk-arounds and test drives, prepare repair orders, and communicate with technicians to ensure timely work. Prior sales experience is a plus.