Automotive Service Concierge

National Automotive Training Academy; Weymouth (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

National Automotive Training Academy seeks a personable Service Advisor to bridge customers and service technicians. You will greet clients, listen to requests, schedule appointments, estimate costs, verify warranties, inspect vehicles, and coordinate with technicians to convey concerns accurately.

Ideal candidates will excel in customer service, possess strong communication and interpersonal skills, and have solid automotive knowledge and familiarity with industry software.

Qualifications

• Associate's degree in mechanics or related field may be advantageous.
• Experience in automotive field may be advantageous.
• Strong understanding of automotive technology and industry; proficiency with industry software.

Responsibilities

• Greet customers and direct them to available mechanics.
• Consult with mechanics on repairs and alternatives to expensive options.
• Explain services and options to customers and schedule appointments.
• Manage workflow and dealership scheduling, and follow up on pickups.
• Liaise with technicians to order parts and ensure availability.
• Explain warranty protections and potential savings to customers.
• Maintain accurate records of services and payments.

Skills

Customer service

Interpersonal skills

Communication skills

Automotive knowledge

Industry software

Organizational skills

Problem solving

Decision making

Team coordination

Education

Associate's degree in mechanics or related field

Tools

Industry software

Job description

National Automotive Training Academy seeks a personable Service Advisor to bridge customers and service technicians. You will greet clients, listen to requests, schedule appointments, estimate costs, verify warranties, inspect vehicles, and coordinate with technicians to convey concerns accurately.

Ideal candidates will excel in customer service, possess strong communication and interpersonal skills, and have solid automotive knowledge and familiarity with industry software.