Automotive Service Advisor

Executive Volkswagen; North Haven (CT); On-site; USD 60,000 - 120,000; Full time

Job summary

Executive Volkswagen in North Haven, CT is seeking an Automotive Service Advisor to deliver a premium guest experience and coordinate with the service team to ensure timely, accurate repairs.

The ideal candidate has 1+ year of service advisory experience, strong CSI and communication skills, and excellent multitasking ability; knowledge of Jeep and Nissan is a plus. We offer stability, growth, and a supportive work culture.

Qualifications

• 1+ year of Automotive Service Advisor experience.
• Proven CSI-focused and customer-service oriented.
• Strong communication and interpersonal skills.
• Organizational ability to multitask in a fast-paced shop.
• Familiarity with Jeep and Nissan vehicles is a plus.

Responsibilities

• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Skills

Service Advisor

CSI awareness

Communication

Time management

Vehicle knowledge

Job description

Automotive Service Advisor

Executive Volkswagen

North Haven, CT.

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, professional, and welcoming Automotive Service Advisor to create a premium guest experience at Executive Volkswagen.

What You'll Do:

• Pay Range: $60,000-$120,000 per year
• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Keys To Success:

• Experience: 1+ years of Service Advisor experience in the automotive industry.
• Customer Satisfaction: Proven track record of delivering excellent customer satisfaction (CSI) ratings.
• Communication Skills: Strong interpersonal and communication skills, with a genuine ability to connect with customers.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Familiarity with Jeep and Nissan vehicles and service processes is a strong advantage.

What Makes Executive Auto Group Unique:

We offer a dynamic and supportive work environment, comprehensive benefits, and a culture rooted in respect, professional development, and opportunity. If you're passionate about innovation, motivated by success, and eager to collaborate with a team of talented, forward-thinking professionals, this is the career for you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.