Automotive Service Advisor - Premium Customer Experience

Executive Auto Group; North Haven (CT); On-site; USD 60,000 - 120,000; Full time

Job summary

Executive Volkswagen in North Haven, CT is seeking an energetic Automotive Service Advisor to create a premium guest experience. You will advise customers on repairs and services, communicate clearly, and coordinate with the service team to ensure timely and accurate service.

Qualified candidates have 1+ years of service advisor experience, a proven CSI track record, and excellent communication with customers. Knowledge of Jeep/Nissan is a bonus.

Qualifications

• CSI-focused customer service with a proven track record.
• Clear and effective communication with customers and team.
• Ability to build strong client relationships.
• Strong multitasking skills in a fast-paced automotive setting.
• Knowledge of Jeep and Nissan service processes is a plus.

Responsibilities

• Provide exceptional service experience for all customers, ensuring complete satisfaction (CSI).
• Advise customers on necessary repairs and services, communicating clearly and effectively.
• Build strong relationships with clients, ensuring repeat business and referrals.
• Coordinate with the service team to ensure timely and accurate service.
• Maintain detailed customer records and service reports.

Skills

Customer service

Communication

Relationship building

Multitasking

Automotive knowledge

Job description

Executive Volkswagen in North Haven, CT is seeking an energetic Automotive Service Advisor to create a premium guest experience. You will advise customers on repairs and services, communicate clearly, and coordinate with the service team to ensure timely and accurate service.

Qualified candidates have 1+ years of service advisor experience, a proven CSI track record, and excellent communication with customers. Knowledge of Jeep/Nissan is a bonus.