Automotive Service Concierge

CarMax; Roswell (GA); On-site; USD 17,000 - 26,000; Full time

Job summary

CarMax is hiring a Service Consultant at the Roswell, GA store to act as the trusted link between customers and technicians. You will guide customers through service processes, document concerns, and keep them updated on vehicle status with clear communication.

You will also present repair recommendations, ensure accuracy of invoices, and handle payments. The role requires flexibility for varied shifts and a hands-on, customer-first approach to service.

Qualifications

• Strong interpersonal and communication skills.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Communication

Telephone etiquette

Active listening

Data entry

Computer literacy

Team collaboration

Shift flexibility

Stamina

Job description

CarMax is hiring a Service Consultant at the Roswell, GA store to act as the trusted link between customers and technicians. You will guide customers through service processes, document concerns, and keep them updated on vehicle status with clear communication.

You will also present repair recommendations, ensure accuracy of invoices, and handle payments. The role requires flexibility for varied shifts and a hands-on, customer-first approach to service.