Automotive Service Concierge: Expert Care & Trust

Limitless Garage; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Limitless Garage is seeking a Service Concierge to guide clients through the full service experience on-site in Des Moines, IA. The role blends customer service, writing repair orders, and sales with hands-on automotive knowledge.

Responsibilities include coordinating diagnostics, communicating inspection results and estimates, securing approvals, and providing proactive updates to clients throughout the repair process.

Qualifications

• Strong communication and customer service abilities essential.
• Experience in sales or service writing preferred.
• Familiarity with automotive systems and repair processes.
• Experience with digital inspection tools and shop software.
• Valid driver’s license and high school diploma.

Responsibilities

• Welcome clients and create accurate repair orders.
• Coordinate diagnostics, maintenance, and timelines with technicians.
• Explain digital inspections and estimates in non-technical terms.
• Provide proactive updates throughout the repair process.
• Help clients plan preventative maintenance and future needs.
• Coordinate scheduling, pickup, delivery, and concierge services.
• Manage approvals, payments, and service documentation.
• Support after-service follow-up and address questions.
• Build long-term client relationships through consistent communication.
• Maintain an organized workflow across multiple clients and vehicles.

Skills

Communication skills

Customer service

Sales

Organizational skills

Education

High school diploma or equivalent

Automotive or customer service training

Tools

Digital inspection tools

Shop management software

Job description

Limitless Garage is seeking a Service Concierge to guide clients through the full service experience on-site in Des Moines, IA. The role blends customer service, writing repair orders, and sales with hands-on automotive knowledge.

Responsibilities include coordinating diagnostics, communicating inspection results and estimates, securing approvals, and providing proactive updates to clients throughout the repair process.