Service Advisor | Hourly + Bonuses - Stockton Hyundai

Ford Hyundai of Kirkland; Stockton (CA); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Employer-subsidized Medical and Dental

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, & 

Text-based Telehealth

Job summary

Stockton Hyundai is seeking a Service Advisor to join our growing service team. This role is the key link between customers and the service department, delivering an outstanding service experience in a fast-paced environment.

Ideal candidates have strong communication, automotive knowledge, and a focus on customer satisfaction. The position offers a commission-based pay plan with opportunities for growth and comprehensive benefits.

Qualifications

• Previous experience as a Service Advisor in a dealership environment strongly preferred.
• Strong sales and communication skills with the ability to explain technical information clearly and confidently.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic automotive knowledge and understanding of maintenance and repair processes.
• Comfortable using computers, dealership software, and digital inspection tools.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Listen to customer concerns and accurately document vehicle issues.
• Create and manage repair orders in the dealership management system.
• Communicate recommended services, timelines, and estimates clearly to customers.
• Coordinate with technicians to ensure accurate diagnosis and efficient repairs.
• Provide regular updates to customers throughout the service process.
• Promote maintenance services and manufacturer-recommended repairs when appropriate.
• Ensure a positive customer experience from write-up to vehicle delivery.

Skills

Strong communication skills

Automotive knowledge

Multitasking

Customer service orientation

Tools

Dealership software

Digital inspection tools

Computers

Job description

Stockton Hyundai is a trusted leader in automotive sales and service, known for exceptional customer care, quality workmanship, and long-term customer relationships. We are currently seeking a Service Advisor to join our growing service team. This is an excellent opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys being the key connection between customers and the service department.If you have strong communication skills, automotive knowledge, and take pride in delivering an outstanding service experience—we want to hear from you.Stockton Hyundai is a well-established dealership with a strong reputation for reliability, professionalism, and customer satisfaction. We believe great Service Advisors deserve a workplace that supports their success, values teamwork, and offers long-term career growth.Here’s what sets Stockton Hyundai apart:Consistent Service Volume – A busy service department with steady customer trafficSupportive Team Environment – Experienced management, strong technician support, and clear communicationCustomer-First Culture – Focus on transparency, trust, and long-term relationshipsCareer Growth Opportunities – Ongoing training, manufacturer support, and advancement opportunitiesService Advisor ResponsibilitiesGreet customers promptly and professionally in the service driveListen to customer concerns and accurately document vehicle issuesCreate and manage repair orders in the dealership management systemCommunicate recommended services, timelines, and estimates clearly to customersCoordinate with technicians to ensure accurate diagnosis and efficient repairsProvide regular updates to customers throughout the service processPromote maintenance services and manufacturer-recommended repairs when appropriateEnsure a positive customer experience from write-up to vehicle deliveryService Advisor Compensation and BenefitsCommission based pay plan. Earn on average six to ten thousand a monthIn addition to competitive pay, our benefits are designed to support you and your family…Employer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesService Advisor QualificationsPrevious experience as a Service Advisor in a dealership environment strongly preferredStrong sales and communication skills with the ability to explain technical information clearly and confidentlyAbility to multitask and stay organized in a fast-paced environmentBasic automotive knowledge and understanding of maintenance and repair processesComfortable using computers, dealership software, and digital inspection toolsReliable, punctual, and committed to maintaining high CSI scoresCorporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.If you’re ready to accelerate your career with a trusted dealership - Apply today!