Automotive Service Advisor — Growth & Mentorship Path

Cocoa Hyundai, Inc.; Florida; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Accident Insurance

Paid Sick Time

Paid Vacation

401(k)

Team-oriented work environment

Job summary

Cocoa Hyundai, Inc. is seeking an experienced Automotive Service Advisor to join our team. You will greet customers, interpret needs, and coordinate service with the shop to ensure timely, high-quality repairs. A strong customer-focus and a proactive approach are essential.

The role emphasizes effective communication with technicians and customers, managing expectations, and ensuring accurate invoicing. A valid license and integrity are required.

Qualifications

• One year of dealership Service Advisor experience a must.
• Proven track record of achieving exceptional Customer Satisfaction.
• Must have a valid driver's license and be in good standing.
• Must exhibit personal and professional integrity.
• Must have a desire for a long term career with a growing organization.
• CDK experience; highly preferred.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages the expectations for service delivery for both the customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Performs other duties as assigned.

Skills

Customer service

Communication

CDK experience

Tools

CDK

Job description

Cocoa Hyundai, Inc. is seeking an experienced Automotive Service Advisor to join our team. You will greet customers, interpret needs, and coordinate service with the shop to ensure timely, high-quality repairs. A strong customer-focus and a proactive approach are essential.

The role emphasizes effective communication with technicians and customers, managing expectations, and ensuring accurate invoicing. A valid license and integrity are required.