Automotive Service Advisor — Customer Care Expert

Hendrick Automotive Group; Wilmington (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonuses

401(k) Match

Medical coverage

Paid time off

Training programs

Career growth

Job summary

Hendrick Automotive Group is seeking an experienced Automotive Service Professional at Stevenson-Hendrick Honda Wilmington to advise customers on maintenance, estimate labor and parts, and schedule service appointments.

The role emphasizes exceptional customer service, accurate repairs, and clear communication with customers and technicians within a busy dealership service department.

Qualifications

• Experience in customer service or automotive service environments preferred.
• Ability to explain maintenance plans and repair estimates clearly to customers.

Responsibilities

• Advises customers on required and recommended vehicle services.
• Computes costs for parts and labor to meet customer needs.
• Schedules service appointments and communicates status to customers.
• Maintains CSI and upholds company standards.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Education

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group is seeking an experienced Automotive Service Professional at Stevenson-Hendrick Honda Wilmington to advise customers on maintenance, estimate labor and parts, and schedule service appointments.

The role emphasizes exceptional customer service, accurate repairs, and clear communication with customers and technicians within a busy dealership service department.