Automotive Service Center Leader

Fremont Economic Development Corporation; Colorado; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Stable Full-Time Schedule

Short-Term Disability

Long-Term Disability

401(k) with Company Match

Family-Oriented Culture

Job summary

Gills Point S is seeking a Service Center Manager to lead daily operations, coach a high-performing team, and drive exceptional customer experiences. You will balance business acumen with hands-on leadership to deliver quality workmanship and lasting customer relationships.

The role emphasizes developing employees, supporting technicians, growing sales, and maintaining operational excellence in a community-focused tire and automotive service center.

Qualifications

• High School Diploma or GED required; bachelor's in Business/Management preferred.
• Proven leadership in automotive/retail service.
• Strong automotive knowledge: tires, maintenance, and general repair.
• Excellent customer service, communication, and relationship-building.

Responsibilities

• Create a customer-first culture that delivers an exceptional experience on every visit.
• Build long-term customer relationships through trust, integrity, and honest communication.
• Coach your team on identifying customer needs and recommending tires, maintenance, and repair services that provide real value.
• Resolve customer concerns quickly and professionally while protecting the reputation of the business.
• Actively participate in community outreach and relationship-building to grow local business and customer loyalty.
• Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
• Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
• Schedule staff to maximize productivity while maintaining excellent customer service.
• Support technician development through ongoing coaching and training opportunities.
• Oversee daily shop operations to ensure efficient workflow and quality workmanship.
• Maintain appropriate inventory levels and manage vendor relationships.
• Monitor repair quality and ensure work meets company and industry standards.
• Promote a clean, organized, and safety-focused work environment.
• Drive sales growth while maintaining exceptional customer satisfaction.
• Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
• Manage budgets, expenses, billing, invoicing, and cash flow.
• Develop strategies to increase customer retention and grow market share.

Skills

Leadership

Customer service

Communication

Relationship-building

Sales

Financial acumen

Education

High School Diploma or GED

Bachelor's degree in Business/Management or related field

Job description

Gills Point S is seeking a Service Center Manager to lead daily operations, coach a high-performing team, and drive exceptional customer experiences. You will balance business acumen with hands-on leadership to deliver quality workmanship and lasting customer relationships.

The role emphasizes developing employees, supporting technicians, growing sales, and maintaining operational excellence in a community-focused tire and automotive service center.