Automotive Service Center: Customer Care Representative

Caliber; Sterling (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Overtime pay

Paid vacation

Job summary

Caliber Collision in Sterling, VA is seeking a Customer Service Representative to greeting customers and deliver exceptional service. You will monitor daily work volume, coordinate rental car partners, and ensure smooth communication with insurance partners on authorizations, billing, and load levels.

This role emphasizes friendly support, reliability, and the ability to handle fast-paced demands in a busy center. Caliber offers strong growth opportunities and a solid team environment.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication.
• Ability to navigate multiple software systems, e.g., Microsoft Office.
• Ability to handle competing priorities in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.

Responsibilities

• Greet customers and deliver extraordinary customer service.
• Monitor center work volume and request load level adjustments as needed.
• Coordinate Rental Car/tow company support for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Tools

Microsoft Office

Job description

Caliber Collision in Sterling, VA is seeking a Customer Service Representative to greeting customers and deliver exceptional service. You will monitor daily work volume, coordinate rental car partners, and ensure smooth communication with insurance partners on authorizations, billing, and load levels.

This role emphasizes friendly support, reliability, and the ability to handle fast-paced demands in a busy center. Caliber offers strong growth opportunities and a solid team environment.