Auto Service Customer Support Specialist – Growth & Perks

Caliber; Woodbridge (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical from day one

Weekly pay

Paid vacation & holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision in Woodbridge is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car partners and load-level requests, ensuring smooth handling of insurance authorizations and billing.

The ideal candidate has 1+ year of customer-facing experience, strong communication skills, and the ability to use Microsoft Office and multiple software systems. Caliber offers benefits from day one and opportunities for career growth.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.

Responsibilities

• Greet and assist customers with extraordinary service.
• Coordinate Rental Car partnerships to provide one-stop service.
• Monitor workload and propose load level requests as needed.
• Assist with insurance authorizations, billing, and related processes.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Team collaboration

Tools

Microsoft Office Suite

CRM software

Job description

Caliber Collision in Woodbridge is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car partners and load-level requests, ensuring smooth handling of insurance authorizations and billing.

The ideal candidate has 1+ year of customer-facing experience, strong communication skills, and the ability to use Microsoft Office and multiple software systems. Caliber offers benefits from day one and opportunities for career growth.