Automotive Service Center Agent - Training, Benefits & Growth

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Plans

Tuition Reimbursement

401k Matching

Employee Referral Bonus Program

Generous discounts on Sales, Service, and Parts

Job summary

Norm Reeves Subaru Rockwall is seeking an Automotive BDC Service Representative to efficiently manage customer inquiries, schedule service appointments, and ensure exceptional customer service. This critical role serves as the initial point of contact for service-related inquiries, which is key to maintaining customer satisfaction.

Ideal candidates should have a high school diploma, strong communication skills, and be able to multitask in a fast-paced environment. The position offers full-time availability and opportunities for growth within the company.

Qualifications

• Previous experience in a customer service or call center role is advantageous.
• Knowledge of automotive services and repair terminology is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond promptly to incoming service inquiries via phone, email, and chat.
• Schedule service appointments based on customer preferences.
• Confirm appointments and follow up with customers to ensure satisfaction.
• Accurately enter customer information into CRM system.
• Stay up-to-date with service offerings and provide accurate information.

Skills

Customer-focused attitude

Strong communication skills

Proficiency with computer systems

Organizational skills

Education

High school diploma or equivalent

Some college coursework preferred

Tools

CRM software

Job description

Norm Reeves Subaru Rockwall is seeking an Automotive BDC Service Representative to efficiently manage customer inquiries, schedule service appointments, and ensure exceptional customer service. This critical role serves as the initial point of contact for service-related inquiries, which is key to maintaining customer satisfaction.

Ideal candidates should have a high school diploma, strong communication skills, and be able to multitask in a fast-paced environment. The position offers full-time availability and opportunities for growth within the company.