Automotive Service Drive Concierge

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and 4

Job summary

Norm Reeves Subaru Rockwall is hiring an Automotive Service Drive Greeter in Cerritos, CA. This on-site, full-time role greets customers, orients them to the service department, and ensures a smooth handoff to service advisors.

The position emphasizes friendly service, clear communication, and a welcoming atmosphere. Ideal candidates maintain composure in a fast-paced setting, demonstrate strong customer service skills, and present a professional appearance.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Ability to remain calm and composed in a fast-paced environment.
• Professional demeanor and appearance.
• Flexibility to work Saturdays.
• Valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner as they arrive at the service department.
• Provide a warm and welcoming environment, ensuring customers feel valued and comfortable.
• Direct customers to the appropriate service advisor or department based on their needs.
• Act as a liaison between the customers and service advisors, facilitating effective communication and ensuring a seamless customer experience.
• Assist in gathering necessary customer information and updating the service advisor accordingly.
• Answer customer inquiries and provide accurate information regarding service offerings, wait times, and service procedures.
• Maintain a neat and organized service drive area, ensuring it is clean and presentable at all times.
• Collaborate with the service team to manage customer flow and optimize service department efficiency.
• Identify opportunities to enhance the customer experience and suggest improvements to the management team.
• Follow company policies and procedures, including those related to customer service and safety.

Skills

Customer service

Communication skills

Professional demeanor

Teamwork

Education

High school diploma or equivalent

Job description

Norm Reeves Subaru Rockwall is hiring an Automotive Service Drive Greeter in Cerritos, CA. This on-site, full-time role greets customers, orients them to the service department, and ensures a smooth handoff to service advisors.

The position emphasizes friendly service, clear communication, and a welcoming atmosphere. Ideal candidates maintain composure in a fast-paced setting, demonstrate strong customer service skills, and present a professional appearance.