Service Advisor: Customer Experience & Repair Coordination

Norm Reeves Subaru Rockwall; Rockwall (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Vehicle Discounts

Equal Opportunity Employer

Job summary

Norm Reeves Subaru Rockwall is seeking a Service Advisor to warmly greet guests and manage the service drive. You will clearly communicate vehicle status and propose additional services to enhance the guest experience.

You will also prepare detailed repair orders after the initial inspection and note the primary concerns from the guest. This on-site, full-time role requires 18+ years old, a valid driver’s license, and strong communication.

Qualifications

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Responsibilities

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

Job description

Norm Reeves Subaru Rockwall is seeking a Service Advisor to warmly greet guests and manage the service drive. You will clearly communicate vehicle status and propose additional services to enhance the guest experience.

You will also prepare detailed repair orders after the initial inspection and note the primary concerns from the guest. This on-site, full-time role requires 18+ years old, a valid driver’s license, and strong communication.