Subaru Service Advisor

The CAR Group (Norm Reeves Dealerships); Rockwall (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Acc,

Discounts on Vehicles, Services, and

Job summary

Norm Reeves Subaru of Rockwall is seeking a Service Advisor to deliver a top-tier service experience, acting as the bridge between guests and our technicians.

You will greet guests, discuss vehicle needs, prepare detailed repair orders, and provide timely updates, with a focus on accuracy and guest satisfaction.

Qualifications

• Excellent communication and interpersonal abilities.
• Able to remain calm and professional in challenging situations.
• Strong problem-solving and decision-making skills.
• Commitment to customer satisfaction and service excellence.
• Ability to multitask and manage time effectively.
• Demonstrated reliability and honesty in the workplace.

Responsibilities

• Greet guests as they arrive in the Service drive.
• Communicate empathetically with guests about their vehicle.
• Offer solutions and added services to guests.
• Prepare detailed repair orders after initial inspection with exact instructions, noting guest concerns.
• Provide timely follow-up on each repair order and inform guests of changes.
• Analyze quality control reports and maintain a high Customer Service Index Score.
• Process monetary transactions.

Skills

Communication skills

Empathy

Team player

Leadership

Customer service

Job description

Rockwall, TX | On-site | Full Time | Salary: 60,000 - $100,000 | Schedule: Sundays off with another day during the week

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As a Service Advisor, you’re one of the most important team members at Norm Reeves Subaru of Rockwall. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with our Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts