Subaru Service Advisor

Norm Reeves Subaru Rockwall; Rockwall (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Vehicle Discounts

Equal Opportunity Employer

Job summary

Norm Reeves Subaru Rockwall is seeking a Service Advisor to warmly greet guests and manage the service drive. You will clearly communicate vehicle status and propose additional services to enhance the guest experience.

You will also prepare detailed repair orders after the initial inspection and note the primary concerns from the guest. This on-site, full-time role requires 18+ years old, a valid driver’s license, and strong communication.

Qualifications

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Responsibilities

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

Job description

Norm Reeves Subaru of Rockwall
1501 East Interstate 30
Rockwall, TX 75087, USA

Description

Rockwall, TX | On-site | Full Time | Salary: 60,000 - $100,000 | Schedule: Sundays off with another day during the week

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As a Service Advisor, you’re one of the most important team members at Norm Reeves Subaru of Rockwall. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Benefits & Employee Perks

Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.