Service BDC Representative

Rosen Automotive Group; Greenfield (WI); On-site; USD 26,000 - 30,000; Full time

Job summary

Rosen Automotive Group in Greenfield, WI is seeking a Service BDC Representative to be a friendly, dependable first contact for service customers. You will help create a smooth experience from the initial call through appointment scheduling, handling calls, texts, and emails with attention to detail.

Automotive dealership experience is a plus, and training is available for the right candidate with strong customer-service and communication skills. Bilingual English/Spanish is a plus.

Qualifications

• Experience in customer service or call center environments is preferred (not required).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer incoming service calls and assist customers with scheduling service appointments.
• Make outbound calls and follow-ups for reminders, recalls, or promotions.
• Respond promptly and professionally to customer inquiries.
• Gather accurate information about customers and vehicles.
• Schedule appointments based on availability and guidelines.
• Provide information on dealership services and current promotions.
• Confirm appointments and follow up on missed or canceled ones.
• Document interactions and appointment details in dealership systems.
• Communicate with service advisors and management as needed.
• Meet team and individual goals for calls, appointments, and CSAT.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Education

High school diploma

Job description

• Location 6133 South 27th Street,Greenfield, WI, 53221,United States
• Base Pay $19.00 - $22.00 / Hour
• Average Commission $400.00
• Job Category Customer Service, Call Center, Automotive
• Relocation Expense Covered No
• Employee Type Non-Exempt (Full Time)
• Required Degree High school
• Manage Others No

Contact information

• Name Gigi Lopez
• Phone [phone]

Description

Rosen Automotive Group is looking for a friendly, dependable, and motivated Service BDC Representative to join our team! In this role, you will be one of the first points of contact for our service customers and will help create a smooth, positive experience from the initial phone call through the appointment-scheduling process.

The ideal candidate is comfortable speaking with customers by phone, text, and email, can manage multiple tasks in a fast-paced environment, and has strong attention to detail. Automotive experience is helpful, but we are willing to train the right person who has excellent customer-service and communication skills.

Responsibilities

Answer incoming service calls and assist customers with scheduling service appointments

Make outbound calls and send text or email follow-ups for service reminders, recalls, declined services, and dealership promotions

Respond promptly and professionally to customer inquiries

Gather accurate information about customers’ vehicles and service needs

Schedule appointments correctly based on dealership availability and scheduling guidelines

Provide basic information regarding dealership services, current specials, transportation options, and appointment expectations

Confirm upcoming appointments and follow up with customers who missed or canceled appointments

Document all customer interactions and appointment details accurately in dealership systems

Communicate with service advisors and management when additional assistance is needed

Meet individual and team goals for calls, appointments, follow-ups, and customer satisfaction

Requirements

• Must be able to work full-time hours and be available to work Saturdays

Previous customer-service, call-center, receptionist, scheduling, or BDC experience is preferred

Automotive dealership experience is a plus but not required

Strong verbal and written communication skills

Friendly, professional, and confident phone presence

Comfortable making both inbound and outbound calls

Ability to multitask and stay organized in a fast-paced environment

Basic computer skills and the ability to learn new programs quickly

Reliable attendance and punctuality

Ability to accept coaching, work as part of a team, and maintain a positive attitude

Bilingual English/Spanish is a plus

Summary

What We’re Looking For:

We are looking for someone who genuinely enjoys helping people, takes pride in providing great customer service, and understands the importance of following through. The right candidate will be dependable, detail-oriented, motivated by goals, and able to communicate professionally - even when assisting frustrated or concerned customers.

If you are energetic, organized, comfortable on the phone, and interested in growing within the automotive industry, we would love to hear from you!

Rosen Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.