Automotive Service Advisor

Haley-Automotive-Group; Roanoke (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Haley Toyota of Roanoke is seeking a Service Advisor in Roanoke, VA to act as a liaison between customers and the service department, greet customers and understand their vehicle needs.

You will explain repair options, provide cost estimates, coordinate service appointments, write repair orders, manage warranties, and ensure customer satisfaction.

Strong communication, automotive knowledge, and organizational skills are essential; ASE certification and a valid driver's license are preferred.

Qualifications

• ASE certification preferred or required
• Valid driver's license required
• Experience in automotive service environment preferred
• Ability to explain repairs and options to customers

Responsibilities

• Greet customers and build trust with clear communication
• Inspect vehicles and assess service needs
• Translate customer problems into clear instructions for technicians
• Manage service appointments and coordinate with technicians
• Explain required services and repair options to customers
• Provide written cost estimates and obtain approval for repairs
• Process and verify repair orders and invoices
• Administer warranty repairs for new and used vehicles
• Follow up with customers after service to ensure satisfaction
• Serve as central point of contact between customer, service manager, technicians and parts

Skills

Communication

Technical Knowledge

Customer Service

Organizational Skills

Problem-Solving

Education

ASE Certification

Valid Driver's License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Roanoke, VA, US

3 days ago Requisition ID: 2743

Salary Range: $45,000.00 To $75,000.00 Annually

Haley Toyota of Roanoke is seeking a Service Advisor. The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.

Key responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and build a strong, trusting relationship.
• Service and Repair Coordination:
  • Inspect vehicles and assess service needs.
  • Translate customer problems into clear instructions for technicians.
  • Manage service appointments and coordinate with technicians to ensure efficient workflow.
  • Communicate repair progress and timelines to the customer.
• Technical Explanation: Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
• Sales and Administration:
  • Provide written cost estimates and obtain customer approval for repairs.
  • Process and verify accurate repair orders and invoices.
  • Administer new and used vehicle warranty repairs.
  • Follow up with customers after service to ensure satisfaction.
• Internal Communication: Serve as a central point of contact between the customer, service manager, technicians, and parts department.
• Problem-Solving: Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.

Essential skills

• Communication: Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
• Technical Knowledge: Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
• Customer Service: Strong interpersonal skills to handle customer stress and build long-term loyalty.
• Organizational Skills: Ability to multitask, manage time effectively, and maintain accurate records.
• Problem-Solving: Ability to quickly diagnose and resolve issues for both the customer and the service department.

Certificates, License, Registrations

• Automotive Service Excellence (ASE) Certifications (Preferred or Required?)
• Valid and Clean Driver's License (Required)