Automotive Service Advisor / Writer | Weekends Off | Westinghouse Road

Christian Brothers Automotive; Georgetown (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Vacation

Matching Retirement Plans

Weekly Lunches

Chaplain Care

Training & Career Advancement

Local Ownership

Job summary

Christian Brothers Automotive in Georgetown, TX is seeking an Automotive Service Advisor/Writer. You will be the trusted professional our guests rely on for vehicle assistance and clear guidance through the repair process.

As a Service Advisor, you will greet guests, present repair options, keep customers informed of status, and ensure satisfaction. This role requires strong communication, reliability and teamwork in a high-volume shop.

Qualifications

• Must have a current driver’s license.
• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest with hospitality and respect.
• Present best repair solutions in clear terms.
• Manage the store’s workflow efficiently.
• Sell services with integrity.
• Maintain a positive team atmosphere.
• Communicate professionally by phone.
• Build long-term relationships with customers.
• Direct, coordinate and participate in customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure repairs meet proper specifications.
• Work as a team and assist others.
• Other duties as assigned.

Job description

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Earn More With Team Performance Bonuses
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• On-Going Training & Career Advancement
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Appreciation Events
• Chaplain Care Support Available
• Weekly Team Lunches
• Locally Owned and Operated

Job Title

Automotive Service Advisor / Writer

Location

3723 Williams Drive Georgetown, TX

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.
Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice “At-will” employment practices.