Automotive Service Advisor / Writer | Weekends Off | Airline

Christian Brothers Automotive; Baton Rouge (LA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Closed every weekend to spend time with family

Employer-paid financial wellness program

Paid vacation and holidays

Health care benefits available

Ongoing training and career advancement

Weekly team lunches

Weekly Team Lunches

Locally Owned and Operated Employee D

Employee Point Store Access - Redeem P

Continuous Training Available Through

Job summary

A leading automotive service provider in Baton Rouge is seeking an Automotive Service Advisor/Writer. In this pivotal role, you will guide guests through the repair process, ensuring their satisfaction. The ideal candidate will have automotive customer service experience, proficiency in automotive applications, and a valid driver's license. This position is full-time, focusing on building long-term relationships with customers and assisting them effectively throughout their vehicle service journey.

Qualifications

• Current driver’s license required.
• Proficiency in Windows-based software and automotive applications.
• Experience in automotive customer service or advisory roles.
• Proficiency in Windows-based computer software and automotive store applications

Responsibilities

• Greet every guest with hospitality and respect.
• Present repair solutions in an easy-to-understand manner.
• Manage the store's workflow effectively.
• Sell services with honesty and integrity.
• Build long-term relationships with customers.
• Communicate clearly and professionally on the phone.
• Assist team members as needed.
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Skills

Proficiency in Windows-based software

Automotive customer service experience

Current driver's license

Tools

Windows-based computer software

Automotive store applications

Job description

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• On-Going Training & Career Advancement
• Wellness Program Offering Chaplain Care Support
• Weekly Team Lunches
• Locally Owned and Operated Employee Discounts
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Company

Christian Brothers Automotive

Location

14455 Airline Hwy, Baton Rouge, United States, 70817

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements

• Dependable and reliable for a position scheduled Monday – Friday, 7am – 6pm
• On your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Legal & EEO Statement

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.