Automotive Service Advisor / Writer | Weekends Off | Eagle Township

Christian Brothers Automotive; Whitestown (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Salary + Team Sales Bonus

Closed Every Weekend To Spend Time

Paid Vacation

Paid Holidays

Healthcare Benefits Available

Matching Retirement Plans

Training & Career Advancement

Team Lunches

Locally Owned and Operated

Job summary

Christian Brothers Automotive in Whitestown, IN is seeking an Automotive Service Advisor/Writer to guide guests through the repair process and maintain strong relationships. You will present repair options clearly, keep customers informed, and coordinate workflow to ensure timely, accurate service.

Ideal candidates have automotive customer service experience, proficiency with Windows-based store applications, and a professional, hospitality-driven approach.

Qualifications

• Experience in automotive customer service or service writer roles.
• Proficiency with Windows-based computer software and automotive store apps.
• Strong communication and relationship-building skills.

Responsibilities

• Greet guests, present repair options clearly, and build trust.
• Guide customers through repair process and keep them informed.
• Manage store workflow efficiently and coordinate team tasks.
• Sell services without compromising honesty and integrity.
• Maintain positive team atmosphere and professional phone communication.
• Foster long-term relationships with customers.

Skills

Customer service

Hospitality demeanor

Store workflow coordination

Communication skills

Tools

Windows-based store software

Automotive store applications

Job description

Christian Brothers Automotive

Benefits

• Compensation Package Includes Salary + Team Sales Bonus
• Closed Every Weekend To Spend Time With Family & Friends
• Earn More With Team Performance Bonuses
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Appreciation Events
• On-Going Training & Career Advancement
• Weekly Team Lunches
• Locally Owned and Operated
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title

Automotive Service Advisor / Writer

Location

6481 Mills Dr., Whitestown, United States, 46075

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and our customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.