Automotive Service Advisor / Writer | Weekends Off | Waxahachie

Christian Brothers Automotive Corporation; Waxahachie (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full Time Hourly Position + Nice Diff.

Performance Based Commission

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching Retirement Plan

Locally Owned and Operated

Continuous Training – Flywheel System

Financial Wellness Program (SmartDebit

Chaplain Care Support

Weekly Lunches Provided

Employee Appreciation Events

Employee Discount

Team Performance Bonuses

Employee Point Store – Training Points

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor / Writer in a full-time role at our Waxahachie location. You will guide guests through the repair process, present repair options clearly, and manage workflow to ensure satisfaction.

You will build relationships, handle customer service tasks, and support the team in a high-volume, guest-focused environment with ongoing training and benefits.

Qualifications

• Experience in Automotive Customer Service and/or Automotive Service Sales preferred.
• Proficiency with Windows-based computer software and automotive store applications.
• Ability to work in a team and adapt to changing priorities.

Responsibilities

• Greet guests with hospitality and respect.
• Present repair options in an easy-to-understand way.
• Manage store workflow efficiently.
• Sell services while upholding honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Communicate clearly by phone.
• Build long-term relationships with guests and store.
• Coordinate and participate in customer service activities.
• Shuttle guests as needed.
• Ensure repairs meet specifications.

Skills

Customer service

Communication

Team player

Adaptability

Windows-based software

Job description

• Full-time
• Department: Texas

Company Description

Christian Brothers Automotive

• Full Time Hourly Position + Nice Difference Bonus
• Performance Based Commission
• Paid Vacation & Paid Holidays
• Closed EveryWeekendTo Spend Time With Family & Friends
• Healthcare Benefits Available
• Matching Retirement Plan
• Locally Owned and Operated
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Chaplain Care Support Available
• Weekly Lunches Provided
• Employee Appreciation Events
• Employee Discount
• Chaplain Care Support Available
• Team Performance Bonuses
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards

Job Description

Job Title:

Location:

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.
  

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in Automotive Customer Service and or Automotive Service Sales preferred.
• Team player: Demonstrated ability to work effectively with others, contributing positively to team dynamics and achieving shared goals.
• Adaptability:Flexibility in handling change, shifting priorities, and dealing with diverse personalities and work styles.

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm.
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment.

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.Christian Brothers Automotive locations practice "At-will" employment practices.

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