Automotive Service Advisor / Writer | Weekends Off | Southport

Christian Brothers Automotive; Bolivia (NC); Presencial; USD 38.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Closed Every Weekend To Spend TimeWith

Paid Vacation & Paid Holidays

Healthcare Benefits Available

Matching Retirement Plans

Locally Owned and Operated

Employee Point Store Access - Redeem…

Continuous Training Available Through…

Employer-paid Financial Wellness…

Descripción de la vacante

Christian Brothers Automotive is opening a new Bolivia, NC facility and seeks an Automotive Service Advisor/Writer. You will guide guests through vehicle service, present repair options, and keep them informed about status and pricing, ensuring satisfaction before they leave.

Join a brand-new high-tech shop with strong emphasis on guest relationships, teamwork, and continuous training. Schedule is Monday–Friday with possible overtime as needed, with weekend time off to spend with family.

Formación

• Experience in automotive customer service or service writer/advisor role.
• Proficiency with Windows-based software and auto store applications.
• Valid driver’s license; driving record acceptable to insurer.
• Able to explain repair options clearly and build guest trust.

Responsabilidades

• Greet guests with hospitality and respect.
• Present clear repair options and pricing.
• Manage store workflow efficiently.
• Sell services while maintaining honesty and integrity.
• Maintain a positive team atmosphere.
• Communicate clearly by phone with guests.
• Build long-term relationships with guests and store.

Conocimientos

Customer service experience

Automotive service advisor/sales

Driver's license

Insurance driving record acceptable

Herramientas

Windows-based software

Automotive store applications

Descripción del empleo

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar

Job Description

Job Title

Automotive Service Advisor / Writer

Location

3427 Southport Supply Rd., Bolivia, NC 28422

Job Overview

This brand-new state-of-the-art facility is scheduled to open in March 2027.

Interviews will begin in January 2027.

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guests' vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest we serve
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

Qualifications

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.