Automotive Service Advisor / Writer | Weekends Off | Bryan

Christian Brothers Automotive Corporation; Bryan (TX); On-site; USD 39,000 - 65,000; Full time

Benefits offered by this job

Up To 65K

Paid Vacation

Healthcare Benefits

401K retirement

Weekly Team Lunches

Employee Appreciation Events

Chaplain Care Support

Job summary

Christian Brothers Automotive is seeking an Automotive Service Advisor/Writer in Texas to assist guests through the repair process and keep them informed on vehicle status. You will help present repair options, manage workflow, and maintain customer satisfaction.

The role emphasizes hospitality, integrity, and building long-term relationships with guests, with a Monday–Friday schedule and weekend time off, plus comprehensive benefits.

Qualifications

• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
• Proficiency in Windows-based computer software and automotive store applications
• Ability to work in a fast-paced, high-volume auto service environment

Responsibilities

• Greet every guest with hospitality and respect
• Present the best solution to properly repair the guest's vehicle in an understandable way
• Manage the store’s workflow in an effective and efficient manner
• Sell services while maintaining honesty and integrity
• Maintain a positive attitude and team atmosphere
• Communicate professionally on the phone
• Build long-term relationships between the store, yourself and the guest
• Direct, coordinate, and participate in customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure repairs are performed to proper specifications
• Work as a team and assist others as needed
• Other duties as assigned

Skills

Customer service

Communication

Retail environment

Tools

Windows-based software

Automotive store applications

Job description

• Full-time
• Department: Texas

Company Description

Christian Brothers Automotive

• *Up To $65Kfor Highly Qualified Candidates
• Closed Every WeekendTo Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employee Appreciation Events
• Chaplain Care Support Available
• Weekly Team Lunches
• Locally Owned and Operated
• 401K retirement

Job Description

Job Title:

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guestthat enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team andassist other employees as needed.
• Other duties asassigned.

Qualifications

Qualifications:

• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.