Automotive Service Advisor - Growth Path to Service Manager

The Hertrich Family of Automobile Dealerships; Newark (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Holidays

401(k) plan

Employee vehicle purchase discounts

Disability insurance

Job summary

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team in Newark, DE. This full-time position focuses on delivering a professional, high-quality service experience from check-in to completion, while guiding customers through repair estimates and timelines.

Requires 2–3 years as a Service Advisor/Writer or 1+ year as an Assistant Service Manager, plus strong communication, organizational abilities, and

Qualifications

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Skills

Customer service

Sales / upselling

Communication

Organization

Computer proficiency

Education

High School Diploma or GED

Tools

Dealership service systems

Job description

The Hertrich Family of Automobile Dealerships is seeking an Experienced Automotive Service Advisor / Assistant Service Manager to join our team in Newark, DE. This full-time position focuses on delivering a professional, high-quality service experience from check-in to completion, while guiding customers through repair estimates and timelines.

Requires 2–3 years as a Service Advisor/Writer or 1+ year as an Assistant Service Manager, plus strong communication, organizational abilities, and