Automotive Service Advisor & Writer - Customer-Focused Role

Darcars; Fairfax (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401k

PTO and Holidays

Employee discounts

Community service initiatives

Job summary

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present and sell warranty products and repair services while following manufacturer schedules and company policy. The advisor will greet customers, gather vehicle info, and provide accurate estimates for repairs, ensuring timely completion times and high CSI.

The role requires clear communication, the ability to work in a fast-paced environment, and a commitment to customer satisfaction.

Qualifications

• Requires strong customer service experience.
• Excellent phone and computer skills are expected.
• Must be able to work in a fast-paced environment with minimal supervision.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on care and maintenance per manufacturer specs.
• Prepare accurate repair estimates for customers.

Skills

Customer service

Phone skills

Computer skills

Sales ability

Education

Job description

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present and sell warranty products and repair services while following manufacturer schedules and company policy. The advisor will greet customers, gather vehicle info, and provide accurate estimates for repairs, ensuring timely completion times and high CSI.

The role requires clear communication, the ability to work in a fast-paced environment, and a commitment to customer satisfaction.